Shipping Policy

Shipping Policy

Thank you for choosing thenightmareinc! We are committed to delivering your orders safely and efficiently. Please review our shipping policy to understand how we process and fulfill your orders.

Order Processing and Shipping Information:

Handling Time:

  1. Orders are typically processed within 2 to 5 business days from the date of purchase.
  2. Please note that order processing times may vary, especially during peak seasons or promotional periods.

Transit Time: 3. Once your order is processed and shipped, it will be delivered to you within our standard shipping timeframe.

  1. Standard shipping typically takes 2 to 3 business days for domestic deliveries.
  2. Please be aware that expedited shipping options are not available as we offer a flat-rate shipping fee of $4.69 for all orders.

      Shipping Location Details:

      Contact: thenightmareinc
      Operating Hours: Monday-Friday (10 AM - 5 PM)
      Phone: +1 201-220-2562
      Email: jkarnick667@thenightmareinc.com
      Address: 202 Thrush Ct, Lacey Township, New Jersey 08734, United States

      Shipping Rates & Delivery Estimates:

      • We offer a flat-rate shipping fee of $4.69 for all orders shipped to destinations within the United States.

      Delivery times are estimates, and actual delivery times may vary.

      • Shipping rates are clearly displayed at checkout.

      Order Cut-Off Time:

      • The order cut-off time is 5:00 PM (GMT-05:00) Eastern Standard Time (New York).

      International Shipping:

      • We do not offer international shipping; our products are available for purchase only within the USA.

      Customs, Duties, and Taxes:

      • Customers are responsible for any customs and taxes applied to their orders. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

      Tracking Your Order:

      • Once your order is shipped, you will receive a confirmation email with a tracking number.
      • You can track your order's progress using the provided tracking number on our website or the carrier's website.

      Order Status and Updates:

      • You can check the status of your order and view order history by logging into your account on our website.
      • We will provide you with regular updates on your order status, including any delays or changes.

      Order Changes and Cancellations:

      • If you need to make changes to your order or cancel it, please contact our customer support as soon as possible. We will do our best to accommodate your request, but changes may not be possible after the order has been processed and shipped.

      Lost or Damaged Packages:

      • In the rare event that your package is lost or damaged during transit, please contact our customer support. We will work with the carrier to initiate an investigation and resolve the issue.

      Returns Policy:

      • We strive to deliver you the best in quality and value. If, for any reason, you are not satisfied with your order, we are happy to accept returns within 30 days of purchase.

      Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.

      • Request your Return Authorization Number (RA#) by emailing jkarnick667@thenightmareinc.com with a detailed reason for the return and pictures or a video of the product that supports your reason.
      • Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
      • To ensure your refund, please use a trackable mail service; we will not be responsible for lost or missing packages.
      • Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

      Contact Information:

      • Contact: thenightmareinc
      • Operating Hours: Monday-Friday (10 AM - 5 PM)
      • Phone: +1 201-220-2562
      • Email: jkarnick667@thenightmareinc.com
      • Address: 202 Thrush Ct, Lacey Township, New Jersey 08734, United States

      We'll respond to your inquiry within 12-24 hours of receiving it Monday-Thursday if it's not a holiday.