Returns & Refunds

Thank you for choosing thenightmareinc! We strive to deliver the best quality and value. If you're unsatisfied with your order, we offer a 30-day return policy, allowing you to request a return within 30 days after receiving your item.

Return Rules Summary

• Returns Accepted: Within 30 days of receipt
• Free Return Shipping: Provided for all eligible returns
• Restocking Fee: A 10% restocking fee will be applied to all returns
• Final Sale Items: No returns accepted on final sale items

Eligibility for Returns

To be eligible for a return, please ensure the item:

• Is in the same condition as you received it (unworn or unused, with tags, and in its original packaging).
• Includes the receipt or proof of purchase.

Products can only be returned in their original condition and packaging. Used or damaged products won't be eligible for a refund.

Return Authorization Number (RA#)

To request a Return Authorization Number (RA#), email jkarnick667@thenightmareinc.com with detailed reasons and supporting pictures or videos of the product. Upon approval, you'll receive the RA# and the address of the closest warehouse for your return.

Return Process

1. Request RA#: Email jkarnick667@thenightmareinc.com with your return request, including detailed reasons and supporting pictures or videos.
2. Receive RA#: Upon approval, you’ll get the RA# and the return address.
3. Ship the Item: Use a trackable mail service to send your item back to the provided address. Free return shipping is provided.

Please note: We are not responsible for lost or missing packages. Ensure your return is trackable.

Return Address

The Nightmare Inc 202 Thrush Ct Lacey Township, New Jersey, 08734 United States Phone: +1 201-220-2562

Refunds

Upon receiving your package, we'll examine the products. If approved, a full refund minus a 10% restocking fee will be issued to your original payment method. You'll receive a refund receipt via email. Refunds are processed within 5 business days from the date the return is received and validated.

Late or Missing Refunds

If you haven't received a refund:

1. Check your bank account.
2. Contact your credit card company.
3. Contact your bank.

For further assistance, please contact us at jkarnick667@thenightmareinc.com.

Exchanges

We gladly accept exchanges for eligible items. Your satisfaction is our priority, and we aim to make your exchange experience smooth and convenient.

Returns for Defective and Non-Defective Products

Please inspect your products upon receipt and follow our return procedures for a smooth process. We accept returns for both defective and non-defective products.

Customer Responsibility

• Examine products upon receipt and report any defects promptly.
• Follow return procedures as outlined in this policy.
• Maintain original packaging for products to be returned due to customer remorse.

Refund Processing Timeframe

Refunds are processed within 5 business days from the date the request is received and validated.

Delivery Timeframe

All orders are shipped within 1 to 5 business days. If your order hasn't arrived in the estimated delivery times, please contact our support team.

Tracking Numbers

All tracking numbers will be emailed to the customer as soon as tracking information becomes available.

Address Changes and Order Cancellation

Once an order is processed and/or shipped, we can't change or cancel it. Please ensure accurate shipping information before submitting your order.

Invalid Reasons for Return

• Buyer no longer wants the items.
• Buyer found items cheaper somewhere else.

Thank you for choosing The Nightmare Inc. We appreciate your business and look forward to serving you with top-quality products and exceptional customer service.

Contact Us

If you have any questions, we’ll gladly answer them. You may reach us at the following contact details:

The Nightmare Inc

Open Monday-Friday (10AM - 5PM)

Phone: +1 201 220 2562

Email: jkarnick667@thenightmareinc.com

Address: 202 Thrush Ct, Lacey Township New Jersey 08734, United States